CDI IT Solutions - White Papers

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Application Life Cycle Management

Application Sunsetting: Implementation Considerations

An integrated application, data and organizational support strategy for Application Sunsetting can help your organization decrease the total cost of ownership of your organization's application portfolio and simplify your IT infrastructure to garner significant savings.

Seasoned Technology Pros - Bridge or Blockade to the Future?

More than 70% of the world's digital information still resides on mainframes yet 80% of resources that support mainframes are over 55. Internally supporting these systems will become more challenging as the scarcity of resources increases.

The Value of Outsourcing: There's More Than One Way to Create Value

Delivering value through efficiency is a primary reason companies employ outsourcing strategies within their businesses. Through the proper outsourcing model, companies can reduce and manage costs, concentrate on key functional areas of the company and leverage the value of niche competition in the marketplace.

Customer Support

Driving Customer Experience From the Front Line - Part I

Driving high customer satisfaction results is a challenge many fail to manage. By implementing an upside down strategy where the customer drives the customer experience through Service Management Organizations (SMO), a company creates an environment where every decision is made with a customer focus.

Driving Customer Experience From the Front Line - Part II

Well-managed Service Management Organizations (SMO) clearly understand their clients and work with them to implement a quality customer experience. Through the implementation of a Customer Quality Environment (CQE), the SMO sets customer experience standards for internal business groups and manages customer expectations while increasing customer satisfaction and creating communication efficiencies throughout an organization.

Service Level Management: Creating a Structured Process to Improve Availability

As demand for high-value IT solutions continues to grow in organizations, a high level of availability is expected for all computer systems. By implementing process to manage service levels, IT executives build a level of trust with their business counterparts.

IT Process Management

In Tight Times, Ignoring Process Improvement Increases Business Risk

IT expenditures add the most value to a business when they are closely aligned with business goals, and this is even more valid when the economic outlook is cloudy. This white paper discusses one area where both business and IT leaders need to focus their efforts to get the maximum value from technology expenditures.

Quality Management

Expanding the Quality Assurance Function as a Cost Savings Strategy

Recent difficult economic conditions have had a great impact on many organizations, affecting their customer base and reducing sales volume. In order to avoid significant impact to the bottom line, companies need to reduce overhead costs to match the reduction in income. Outsourcing can provide significant cost savings by allowing a company to expand their Quality Assurance (QA) function to include the three dimensions of QA: Testing, Process Improvement and Compliance Oversight.

Project Management Tailoring - The Outsourcers Latest Weapon

Less than one in three IT projects are delivered on-time, on-budget and with required functionality. A new approach to optimizing the software development life cycle called Project Management Tailoring should be considered for any IT outsourcing engagement where there exists a large and broad range of IT project complexity.