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CDIRightContent We provide our white papers as a PDF file. PDF is an industry-standard file format but requires a special program, Adobe Acrobat Reader, to view. If you need to download it, click here or copy/paste this URL into your browser: http://get.adobe.com/reader. Adobe reader is free.
An integrated application, data and organizational support strategy for Application Sunsetting can help your organization decrease the total cost of ownership of your organization's application portfolio and simplify your IT infrastructure to garner significant savings.
More than 70% of the world's digital information still resides on mainframes yet 80% of resources that support mainframes are over 55. Internally supporting these systems will become more challenging as the scarcity of resources increases.
Delivering value through efficiency is a primary reason companies employ outsourcing strategies within their businesses. Through the proper outsourcing model, companies can reduce and manage costs, concentrate on key functional areas of the company and leverage the value of niche competition in the marketplace.
IT expenditures add the most value to a business when they are closely aligned with business goals, and this is even more valid when the economic outlook is cloudy. This white paper discusses one area where both business and IT leaders need to focus their efforts to get the maximum value from technology expenditures.
Contingent staffing has evolved into a vital workforce component for most major companies. One obvious approach to help a company gain control of their staffing programs is the introduction of a technological tool - usually in the form of a web-based application - to enforce business rules and measure results. And since staffing programs are so vital to the normal course of modern business, the technology used to manage those programs is equally as important.
Recent difficult economic conditions have had a great impact on many organizations, affecting their customer base and reducing sales volume. In order to avoid significant impact to the bottom line, companies need to reduce overhead costs to match the reduction in income. Outsourcing can provide significant cost savings by allowing a company to expand their Quality Assurance (QA) function to include the three dimensions of QA: Testing, Process Improvement and Compliance Oversight.
Less than one in three IT projects are delivered on-time, on-budget and with required functionality. A new approach to optimizing the software development life cycle called Project Management Tailoring should be considered for any IT outsourcing engagement where there exists a large and broad range of IT project complexity.
Driving high customer satisfaction results is a challenge many fail to manage. By implementing an upside down strategy where the customer drives the customer experience through Service Management Organizations (SMO), a company creates an environment where every decision is made with a customer focus.
Well-managed Service Management Organizations (SMO) clearly understand their clients and work with them to implement a quality customer experience. Through the implementation of a Customer Quality Environment (CQE), the SMO sets customer experience standards for internal business groups and manages customer expectations while increasing customer satisfaction and creating communication efficiencies throughout an organization.
Given the intense cost and service level pressures facing all IT organizations, the reduction of non-conformance related expenses represents a low-risk, high-reward opportunity. A modern service desk built around HDI and ITIL principles can help an organization shift from tracking problems to preventing them, resulting in tremendous cost savings, freeing up valuable capital for investment and improving end user attitude and productivity.
Across all industries and company sizes, IT organizations are facing cost, agility and service level pressures that are driving them to truly transform and not just evolve. Unlike previous computing eras that were led by either overhauling applications or infrastructure, intense pressures are causing a new era to emerge - the era of Atomic IT.
Today's business world is increasingly data driven. Whether an organization is a Fortune 500 firm or a regional company, data and metrics are key tools used to make informed business decisions and to assess the overall performance of an organization. Data collection is easy; the art is understanding how to best utilize the data and metrics collected to drive change and improve performance.
As demand for high-value IT solutions continues to grow in organizations, a high level of availability is expected for all computer systems. By implementing process to manage service levels, IT executives build a level of trust with their business counterparts.
Whether lost technical talent needs to be replenished or new talent is needed, most companies have urgent recruitment needs. In order for recruiting organizations to optimize their operations, they must assess the proper recruiting model that aligns with their needs. |
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