Effective and efficient IT processes have a direct impact on a company’s overall performance. Successful operational delivery and flawless execution deliver value throughout an entire organization. CDI applies our decades of experience working with both large and small IT organizations to create best-in-class practices to manage complex programs.

CDI's IT Management Processes include:

Risk / Security Management: We assess the risk factors involved in maintaining a secure environment for our client’s data and applications and create a comprehensive action plan. We apply our extensive expertise to develop a risk and security assessment process that adheres to all necessary industry standards.

Portfolio / Investment Management: We work with clients to create a service delivery model that details the current portfolio of services and applications and maps them to align with both current and future business blueprints. A governance model is also implemented to ensure the management process runs efficiently.

Program Management:  We help clients achieve desired business outcomes by establishing programs to manage complex processes. Our qualified professionals have experiences in recognized disciplines such as ISO: 20000 and ITIL® as well as Program/Project Management Principles (PGMP/PMP).

Skills Management:  A well-managed skills management strategy and program balances outsourcing and in-house work to assure the optimum mix of skill sets and flexibility. We provide clients with a strategic framework for skills acquisition and maintenance and can also manage the entire skills management program.

Value Delivered

Although a company’s profitability is directly impacted by the effectiveness of the IT organization, often only 3-10% of revenue is applied towards IT efforts. A successful IT organization must manage all IT deliverables while also assuring defense against planned and unplanned malicious activities. Examples of how IT process management impacts business results include:

• A non-performing outsourced service provider can directly disrupt a companies order flow or customer support operations
• A “run-away” program can consume all available resources and if not controlled may lead to an investment that does not achieve basic business benefits
• A maliciously-introduced virus can disrupt a company’s infrastructure, bringing operations to a halt
• A low-priority work project can take over available resources while a project with a higher rate of return is held off from development and implementation
• At times, a company may face a severe lack of skilled resources and have to postpone a project or acquire resources at a higher rate than planned

With our proven methodology and vast experience, we can help clients address these issues and develop solutions, working with them on a project or consulting basis.

Case Study Briefs

CDI has helped numerous clients develop effective management processes for improved IT performance.

• A major global financial institution wanted to ensure that their IT service providers had effective control and risk management programs in place. CDI used a comprehensive, prioritized assessment checklist to review the effectiveness of the controls and risks and provided a complete profile to the client.
  
  
• A large government organization had a serious bottleneck in their IT department’s output and were not meeting business requirements. CDI performed an assessment of the portfolio management process and provided a roadmap for improving the effectiveness and efficiency of the IT department.
  
  
• A global healthcare product and service provider had multiple websites through which they interacted with their customers on a global basis. They needed to determine the effectiveness of the existing structure and content of their websites. CDI applied our extensive web development knowledge to provide a comprehensive analysis and identified areas for improvement.
  
  
• A leading healthcare insurance provider needed to evaluate their end-to-end application process and determine a solution that would not breach any good faith or fair dealing policies. CDI initiated a project to fully mitigate the risks associated with rescinding claims and coverage, reforming policy rates and recouping claim payments. CDI’s Program Management Office (PMO) led the core team from the initiation through the recommendation phase and provided its expertise in program and risk management.