To remain competitive in a complex marketplace, a company’s IT operations must consistently perform at optimal levels. Effective service delivery management is required to achieve flawless end results for both end customers and internal personnel.

To optimize a company’s return on their technology investments, CDI addresses common operational challenges that negatively impact the bottom line and develops comprehensive solutions including:

• Cost-effective, responsive Operations Management
• Data Center consolidations
• Efficient network operations
• Stable architecture
• Predictable Service Level Management
• Proven Disaster/Pandemic Recovery Management

As depicted in the graphic below, the core areas of IT Operations include:

• Three-tier hardware (mainframe, servers and desktops / laptops / handhelds)
• Operating systems
• Storage systems
• Network infrastructure Firewalls, DMZs and the IPSEC that controls access to the network
  

Our offerings include:

• Hardware and operational environment management. CDI, often working with a hosting partner, can provide clients a complete data center environment including hardware and network monitoring services.
  
  
• Remote server and desktop support for distributed systems environment. This includes providing on-site and remote monitoring of the systems environment and customer support. We can also integrate our customer service offering to provide total environmental support for operations.
  
  
• Creating, testing and managing disaster recovery plans and a backup center service, utilizing one of our hosting partners.

Value Delivered

Clients care about flawless IT Operations for several reasons including the potential impact to the bottom line and the possible damage that can be done to the organization by the dissatisfaction of one customer. CDI brings advanced thought leadership to clients by:

• Providing the hard-to-find solutions and teams to achieve cost-effective and client-centric results on-time and under budget
  
  
• Increasing the efficiency of back office organization and systems while maintaining high customer satisfaction
  
  
• Providing a seamless conduit between technology and business resulting in improved systems integration and deployment
  
  
• Resolving customer dissatisfaction issues at the earliest contact point possible. The later in the customer interface systems the resolution point, the exponentially higher the resolution cost.
  
  
• Ensuring back office operations such as database management and administration, daily systems and applications backup, business continuity planning and execution and disaster recovery management are not subject to unneeded scrutiny
  
  
• Preserving the efficiency and continuity of all technologies deployed in an organization

Case Study Briefs

• A healthcare insurance and related services provider needed to improve their IT operations. CDI conducted an operational assessment and established a prioritization action plan that provided a cost-effective, timely solution to significantly improve company operations.
  
  
• A multinational computer technology and consulting corporation had a complex operating system that was a combination of proprietary, internally-developed applications and enterprise software vendor procured applications such as Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). These applications were composed of multiple hosts, each running a single component with common components being databases, file servers, application servers and middleware. CDI created a detailed process and methodology to streamline the company’s day-to-day operations.
  
  
• A service company that provides installation services for global telecommunications, satellite and cable companies was experiencing rapid growth and needed to ensure their IT systems would meet future needs. CDI performed an assessment of their IT operations and identified areas for improvement. We then provided a set of actionable recommendations they could implement to better position their support infrastructure for future growth.