By implementing a new approach called Project Management Tailoring (PMT), organizations can significantly reduce their IT project failure rate and eliminate irrelevant tasks and project documentation while still maintaining adequate controls and compliance.
IT expenditures add the most value to a business when they are closely aligned with business goals, and this is even more valid when the economic outlook is cloudy. Businesses can gain a great deal from establishing a PMO where both the near and long-term needs of the business are considered when making IT investments.
Delivering value through efficiency is a primary reason companies employ outsourcing strategies with their businesses. Developing a multi-source strategy or a domestic outsourcing model are ways to balance value and risk and should be explored as approaches to reaching optimal efficiency...
As demand for high-value IT solutions continues to grow in organizations, a high level of availability is expected for all computer systems. The IT department is faced with the challenge of reducing or eliminating unplanned downtime...
For large and small companies alike, driving high customer satisfaction results is a challenge many fail to manage. A common issue is revamping normal business operations in the current environment and implementing change that increases customer experience quality. By implementing an upside down strategy where the customer drives the customer experience through the Service Management Organization (SMO), a company creates an environment where every decision is made with a customer focus...